Before You Book

What Is A Cloud 9 Account & Why Do I Need One?

It's your personal profile. Your account allows you to book, access and update your reservation as well as track your trip history. It is also a place where you can provide us with additional information that will help make your travels smoother. 

Each person attending Jam Cruise 15 is required to register for an account with Cloud 9 Reservations. You will need a Cloud 9 Account to start the reservation process. If you haven't already, you can register for an account HERE. If you have traveled on a Cloud 9 adventure before, please do not create another account or you risk losing your valuable trip history! 

Your Account Allows You To:

  • Make payments
  • Provide any dietary or medical needs
  • Add items to your reservation such as travel insurance
  • Offset your carbon emission or make a donation to Positive Legacy

Prior to selecting your cabin, we recommend that you log into your account to ensure a seamless process. If you are experiencing any difficulties logging in or forgot your username or password, you can reset them by following the instructions HERE

Lead Passenger

  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can make changes to the names on a reservation.
  • It is the Lead Passenger's responsibility to make sure that all other guests are properly added. 
  • Changes to the Lead Passenger are subject to a fee according to the Name Change Schedule.



Please make sure the person you plan to travel with has a Cloud 9 Account created.

If you know who your cabinmate will be at the time of booking:

You can easily add them when making your reservation online by entering their full name and the email address they have on file. The reservation system will be able to find the account they made and will link them to the reservation.

If you do not know who your cabinmate will be at the time of booking:

No problem. After the initial booking, you are able to add or change your passenger online during the complimentary period. However, if you wish to add or change a passenger after the complimentary period, you will no longer be able to do so online. You will need to contact the Travel Team. Late add or change fees may apply, please see the schedule HERE.

Age Requirements

Any passenger who is under the age of 21 must be accompanied by a parent or responsible adult over the age of 21. The guardian must agree to be responsible for the minor and they must be booked in the same or connecting cabins.

ADA Cabin Availability

We have several options available for people requiring ADA cabins. ADA cabins are not located closer to the venues but are located close to elevators and allow for wheelchair access to the bathroom. Please contact the Travel Team to book your cabin as these cabins are not available online.